Moonchild Aroma (“the Company,” “We,” “Us,” or “Our”) is dedicated to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard the data provided by Users and Visitors of our website, https://moonchildaroma.com/ (the “Platform”).
By using our Platform, you expressly consent to our collection and use of your information as described in this policy.
This Privacy Policy is published in accordance with:
Section 43A of the Information Technology Act, 2000.
Regulation 4 of the Information Technology (SPI) Rules, 2011.
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
We limit the collection of information to what is necessary to provide an exceptional sensory and shopping experience.
Personally Identifiable Information (PII): Includes your name, shipping/billing address, phone number, email address, date of birth, and language preferences.
Sensitive Personal Data (SPD): Includes account passwords and financial information (e.g., bank details or payment instrument details).
Note: Credit/Debit card details are transmitted directly to our secure third-party payment gateway; Moonchild Aroma does not store your full card or banking credentials.
Automatic Information: We track certain data based on your behavior on our site, such as the URL you came from, your IP address, browser type, and operating system, to better understand user demographics and interests.
To enhance your visit, we use various data collection devices:
Cookies: Small files placed on your drive that help us analyze web flow and promote trust. Cookies allow you to enter your password less frequently and help us provide content targeted to your interests.
Web Beacons & Tracking Links: Invisible codes used in combination with cookies to track customer response to advertising and improve website usability.
Your data allows us to mutually benefit from a more personalized relationship:
Order Fulfillment: To process purchases, manage refunds, and facilitate courier services.
Customer Support: To respond to your inquiries and provide service announcements.
Marketing & Promotions: If you opt-in, we may send newsletters, SMS alerts, or phone calls regarding new fragrance launches, “cosmetic tips,” or exclusive events.
Safety & Compliance: To detect and protect against error, fraud, and other criminal activity, and to enforce our Terms and Conditions.
We do not sell, distribute, or lease your personal information to third parties for their marketing purposes. Disclosure occurs only under the following circumstances:
Internal Affiliates: We may share data with our corporate entities to detect identity theft and facilitate joint services.
Third-Party Service Providers: We retain external companies (e.g., web-hosting, order fulfillment, and data analysis firms) to perform functions on our behalf. They access only the data needed for their specific tasks.
Legal Necessity: We may disclose information if required by law, court order, or to protect the safety of our users or the general public.
Business Transfers: In the event of a merger or acquisition, your personal information will be shared with the acquiring entity, which will be bound by this Privacy Policy.
We implement industry-standard security measures, including firewalls and encryption, to protect your data. While we strive for the highest level of protection, please be aware that the Internet is susceptible to security breaches; therefore, we advise you to exercise caution and protect your account passwords diligently.
We provide all users the opportunity to opt-out of receiving non-essential (promotional/marketing) communications. You may update your preferences in the ‘Profile’ section or by clicking the “Unsubscribe” link in our emails.
The Moonchild Aroma Platform is not designed for individuals under the age of 18. We do not knowingly collect information from minors. If you are under 18 years of age, you may browse Moonchild Aroma, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on the website, we will delete the information from our records.
In accordance with the Information Technology Act, 2000, please direct any concerns or feedback to our Grievance Officer:
Attn: Grievance Department
Email: Support@moonchildaroma.com
Moonchild Aroma reserves the right to update this policy at any time. We recommend reviewing this page periodically to remain informed of any changes.